Some of the cables hanging out the wall were cut off after the house improvements. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. 0. Hi nguyenhu95, Thank you for joining me in a private chat and for clearing security, as advised I have arranged for the relocation of your connection point, please make sure someone over 18 is present on the day of the appointment, if you do need to cancel or reschedule please reach back out as thes. Plug into the Virgin Media wall socket. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199 New Install Assistance. Learn more. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. 0 Kudos Share. There were many cable companies that originally built the networks in the early 1990s. I have only got one rectangular shaped white socket (Shown. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. Thank you. I can see that you haven't been in touch with our team since our post, so I'm going to send you over a private message so I can look into this for you and get an engineer visit booked in. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. I have checked outside and there is a brown box shared with the neighbour. The package was delivered but there is no wall socket for me to plug into. Virgin Media; My Virgin Media; Shop; Help;. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). While doing that. To order an adapter, simply click Ready to switch in the. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Just joined. I am not currently a virgin media customer. It might though take from a couple of days to a week to then get the tech visit. Hi , Welcome to our Community Forums and thanks for your post. No, any cables within the house can be touched as much as the householder wants to touch them. It is possible to re-enable the existing sockets with this CV21 upgrade. - 5209809. 2) The current location of your Hub. Switched On Families. QuickStart, set up and connections. Kit arrived today…no wall box so unable to install. Broadband and phone deals. I can only find the TV socket. My Virgin Media App. so there is still radio and tv channels being piped down VM lines and its un-encrypted (tv channels are bbc1,bbc2,itv1,channel4 and channel 5. How do i book an engineer? Do i have to book one? - 5147036. I have signed up as a new user for Virgin Fibre. Virgin Mobile. I can only find the TV socket. Superstar. Sign in to My Virgin Media a. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I don't have the virgin media socket in my house, just like other similar issues I've read on this forum. on 03-08-2020 18:05. If you would like, we can forward your details to the relevant team to see if your property is serviceable. 0 Kudos. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. QuickStart, set up and connections. Networking and WiFi. You can purchase a mobile internet dongle from a number of UK networks. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. The hub got delivered on time as promised. Make sure that all of the wires are connected nice and finger tight, Then check whether it has been activated correctly on your account. i opted for the self install, however on inspection we - 5180915. We would like to show you a description here but the site won’t allow us. Account - Cable. The house is a new build, there's no lead in the paint, no aquarium or anything like that. When I proceeded to set up my Hub 3 I quickly realised that. Re: Self install issue. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Ethernet is ideal & recommended, reliable wireless is fine. I am so sorry to hear that you seem to be missing a wall socket in the home. My Virgin Media App. AnthonyRaw1986. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Joining in. QuickStart, set up and connections. The wall socket is - 5109379. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. SpeedHi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. Browse Virgin Media Virgin Media Community. Ethernet is ideal & recommended, reliable wireless is fine. Some advice- New customer signing up before moving into new home. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Turn on your TV and get connected. please - 5241140 Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. But I have actually managed to get through to the technical team over chat. We have the quickstart pack but sadly cannot get broadband set up and working. Probably for a TV box connection. Push fit the VM-supplied lead onto the socket. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Account - Cable. com Options. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Sorry to hear that your extension landlines are not currently working. Superfast Broadband. Then just connect your various devices to the dongle. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. We can assist further publicly for now with your Wi-Fi issues. I can’t take it off by myself so I called 0800 953 9500. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. The technician visited a. Have your Virgin account number and area reference number on hand. Re: Wall socket. Account - Cable. Options. We're here to help. Manage Your Account. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. The phone number doesn't connect you. . Once a SIM card is inserted it operates like a mobile broadband router. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. 0 Kudos. . Wall Socket. Switched On Families. However, I do not have any of the specified wall sockets available. I don’t have the virgin media socket in my wall MU54. Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub. Plug the cables into the Hub. . Stay safe online. No internet, unfortunately. The problem is t. SpeedDamaged Wall socket. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. Only an aerial cable (pictured below) connected to a box outside my flat. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. 3 5 comments Best Add a Comment LayerTough • 1 yr. Security matters. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. VM BB TV Landline. Options. The wall socket I have within my home does not appear to be working. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. on 15-12-2022 08:14. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. . Options. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFeb 22, 2022. Entertain me; Broadband Deals. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. When I try connect a cable it's doesn't have anything to grab round it. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Stay safe online. . Thank you for the tel no. Account - Cable. When this happens your landline will need to be connected to the hub via the adapter provided in order to make and receive calls. Browse Virgin Media Virgin Media Community. My Virgin Media App. Follow the instructions on screen to finish your setup. I’ve just lived into my new house and received my Virgin box. Thanks for your post. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. When I type in my new home postcode it says the address is compatible and when I go to sign up it offers me two options, self-set up or book someone to come and fit. How do I book an engineer now? - 5246396 Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. I'm here to share knowledge, I don't work for Virgin Media. My wall socket doesn't have o ly one connector,instead it has 2 cables going out - 4932520I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Manage Your Account. . How to cancel your Virgin Media contract. Any help much appreciated, could a mod please help? 0 Kudos Reply. on 18-05-2022 19:55. . Browse Virgin Media Virgin Media Community. The box and cables may have been removed by the previous occupiers. Have you downloaded and used our Connect App yet? It'. 0 Kudos. All forum topics; Previous topic; Next topic; 1 REPLY 1. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. To be able to complete the self install there needs to be a Virgin Media Socket or cable for the Hub to connect onto. The new fibre phone line is designed to work with the same phones as the old copper line. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. we had an engineer come in to install a virgin media socket but when we turn on our router, it has 2 blinking green arrows. --. Select the correct HDMI input for your box. I am so sorry to hear that you seem to be missing a wall socket in the home. What should I do? - 5414930 Virgin Media Wall Socket. #12. Hi, I'm a new customer. Options. It blamed a “technical glitch” and has offered £90 for the. If there are you can book an engineer online too. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Speed2: Seeker. on 21-08-2023 20:36. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. Security matters. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Options. I received a Quickstart kit, but I don't have the Virgin Media socket. Browse Virgin Media Virgin Media Community. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m - 5393012. When you see the ‘starting up’ screen, you can pull the tab out of the remote. I tried calling for an - 5370472. It is surface clipped usually. I'm here to share knowledge, I don't work for Virgin Media. I have signed up as a new user for Virgin Fibre. Connect the Hub’s power cable with the blue tab. Due to the nature of our network, connectivity can vary from property to property. If it is a loose cable only, you will need one of these to connect the Quickstart cable. 0 Kudos Reply. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Manage Your Account. I actually want to move it where I think the previous Virgin socket originally was - there's. jpeg File size: 143. Don’t have virgin media wall socket. Manage Your Account. 8 KB. QuickStart, set up and connections. Bits and bytes. Virgin offers self-install to properties that have recently had a service. You’ll also find straightforward tests that’ll check for faults on your own phone line. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. No virgin media wall socket in QuickStart,. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media; My Virgin Media; Shop;. I have so far had no problems with the telephone service so had no further cause for complaint with Virgin Media. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). Security matters. Go to Account settings, then Account details b. What needs to be done is for the new Virgin Media CV21 connection. I've got the same problem as above. Plug the cables into the hub. Or wait a day or two and a member of the Forum Team should. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. 5. . Thank you for your response @andrewmonkie. Reply. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. The box and cables may have been removed by the previous occupiers. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. so. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. If however the socket itself has been removed you will need assistance. Remove all other equipment connected to telephone sockets. com. The wall box may be branded with the logos of an old cable TV company (not VM). Please read the FAQ's QuickStart, set up and connections. I'm here to share knowledge, I don't work for Virgin Media. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. However, the install page says "With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. Getting Connected with Virgin Media is easy when you have a wall socket. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Hi @ZBEL . There is an old openreach socket with a coax cable underneath, but in no way connected. on 08-02-2023 13:33. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. All the apps will work, and you can watch your recordings - your mini box connects to the main box. Part 1 when you activate The Signal. The internal wall boxes are mostly oblong. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. 58 minutes ago. --. Now that you have a router you will need to use that Ethernet cable to connect the YouView box to it. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. Don’t plug the power cable into a plug socket yet. I wanted to check with people on here before trying to get an engineer in, just. If there is any old wiring or coaxial cable, this can be removed but possibly. Re: Wall socket. I’ve just been to the property but not sure these are the right sockets. 1 ACCEPTED SOLUTION. Virgin Media; My Virgin Media. on 27-10-2022 09:24. Re: No virgin media wall socket. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Turn on and get connected. I don't have a Virgin wall socket. I am trying to set up our wifi. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The connection cable should be on the other side of that incoming "hole". There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Account - Mobile. I don't work for Virgin Media. We have a virgin media wall socket with an ethernet port in the wall but no round cable. com. . I called 0800 052 1734 and have arranged for a technician to come and fit a socket. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Virgin media wall socket in an unusable place. 3: HDMI to your TV. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. My Virgin Media App. There is a cable on the right of the box coming from the outside. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin Media Community. ok quick update. Placed an order and the lady said we were eligible for quick start self installation. I think it’s something like £5-£8 per day that your services aren’t on. i don't know whether to just cancel my service or what?Virgin have unilaterally made this socket inactive. 2: Seeker. Thanks for the reply. on 03-08-2020 18:05. If you can get Quickstart, you can choose one of two delivery options. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Wall Socket. Options. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Networking and WiFi. The socket I can see is for BT. Account - Cable. See where this Helpful. Don’t turn on the Hub. Problem solved? Click to mark as a Helpful Answer,. Browse Virgin Media Virgin Media Community. Tuning in. B&Q are running low on these however. I was never asked if I had a wall box. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Hi , Thank you for your post and welcome to our community forums. This is designed to push over the existing screw connector the outlet has. Hi. - 5156775. Forum; Apps. Solved: I have a new self starter kit and the VM wall socket does not fit my new cables. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. Hi @Priscillia. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Tuning in. Please help. So yes, following many takeovers, this is now your Virgin Media connection. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. Welcome to the community forums. However, since theres no virgin media socket is it possible if someone who works at v. Browse Virgin Media Virgin Media Community. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. he can pick up radio 1 and a few other stations and wave 105. Stay safe online. Hello, i registered VM broadband and scheduled to delivery on 1st September. VM don't use fibre inside the property. Tuning in. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. ReplyI am not currently a virgin media customer. Can I have - 5423708Box arrived today, we have BT Ethernet and phone socket not the round socket. Account - Mobile. Go to virginmedia. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. Solved: No Vigin Media socket - Virgin Media Community - 4917594. #5. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). Reply. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile… PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Options. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Kit arrived today…no wall box so unable to install. Turn on and start the hub. Hi there. . Virgin Phone Switchover. This will not affect your broadband connection. Ignore all the options and don't press any. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. My Virgin Media App. Stay safe online. Let us know if you'd like to go ahead with that. Dave. Virgin Media; My Virgin Media; Shop; Help;. . A TV360 box requires 3 connections. QuickStart, set up and connections. Thank you. SpeedHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. I just moved into a new apartment, and bought a broadband from virgin media. My Virgin Media App. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something.